I'm waiting for moderation over 3 months!RN HomeRulesFAQ
Piotr Ciepły
Posted at Tue, 03/15/2016 - 15:03
Posts: 0
I'm waiting for moderation over 3 months!

Hi! Is there any other way to communicate with team of RouteNote beside the tickets? I put my album on RN in Dec, 2015 and i'm still waiting for moderation. I'm stuck after answering for FB message that was send to my band's profile in order to verify. I send second ticket and still got "Your action needed!", while my action was done 2 months ago. C'mon :)

steve
Posted at Wed, 04/06/2016 - 13:41
Posts: 33
Quote:
Originally posted by simonRN
Hi! Is there any other way to communicate with team of RouteNote beside the tickets? I put my album on RN in Dec, 2015 and i'm still waiting for moderation. I'm stuck after answering for FB message that was send to my band's profile in order to verify. ...

Sure. Please email your ticket number and issue to moderation@routenote.com

Los Acuntas de Chota
Posted at Tue, 02/21/2017 - 16:17
Posts: 1


Do you want to help me with this and explain a little to me to do the document, can I do the document in Spanish or English?


Dear Los Acuntas de Chota,


Your release: Musica inedita (5057302612665), has been flagged by our moderation team and requires your attention for the following reason(s):

Due to the high profile of the artist you are attempting to distribute, we will need to see verification of your rights to distribute them.

This can be clarified with signed documentation, or an email from an account with can be linked to official profiles.

Once this is verified, a note will be added to your account, detailing that you have been verified by the artist in question.

Please send this evidence to moderation@routenote.com.

Thank you for your patience and cooperation.

You can see further information by clicking the edit link for this release in the Your Action Needed section of your Discography.

If you have any problems regarding this release please do not hesitate to contact our team at moderation@routenote.com. Make sure to include your username and the UPC of the release you are querying.



Many Warm Regards,
The RouteNote Team